General terms & Conditions

Who are we?

We are your independent mortgage specialist and work together with various brokers. In accordance with the Financial Supervision Act, we can advise on and mediate in financial services and products. We process a multitude of personal data in this service to customers.

Why this statement

We are responsible for protecting your personal data as well as possible. We must comply with the requirements of the privacy regulations. We want to be transparent about the types of data we process, the purposes for the processing, with whom we share data and what rights you have with regard to your own data. We will inform you about this in this Privacy Statement. Do you have any questions after reading this document? Then contact us.

1. Types of data

Depending on our services, we (possibly) process the following personal data from you:

  • Contact details such as name, address, place of residence, telephone number and e-mail address;
    Personal characteristics such as age, gender, date of birth, marital status;
  • Identification data such as identification numbers, BSN, license plate, IP addresses and connection times;
  • Data related to employment such as income, profession and employer;
  • Information on criminal offenses (in particular cases) such as convictions, criminal measures and administrative sanctions;
  • Health data such as smoking, BMI and risk situations;
  • Financial details such as account number, expenses, income data, assets and liabilities;
  • Lifestyle habits such as lifestyle, travel and accommodation, visa, accidents and incidents;
  • Leisure and interests such as hobbies and sports;
    Property characteristics such as the nature of the house, owned or rented, housing costs and details of the house and the values;
  • Paper and electronic documents, such as proof of identity, application forms, salary slips and employer's statement.

When we process health data or criminal data, we do so with the utmost care and usually only with your consent.

2. Purposes of data processing

Depending on our services, we process your personal data for the following activities in our company:

Advising and mediating financial product: Assessing and accepting potential customers;
Execution of financial product agreement: Requesting and processing the product requested by the customer. Duty of care in the context of the Financial Supervision Act (WFT);
Compliance with legal obligation (duty of care): Regularly informing our customers about adjustments in related products;
Relationship management Managing our relationship with (potential) customers and visitors. Managing and expanding our customer base;
Marketing activities Sending newsletters or information of a specific nature. Carrying out (targeted) marketing and promotional activities to establish, maintain or expand a relationship with a (potential) customer;
Security of our software and websites: Securing our websites and software. Performing analyzes of personal data for statistical purposes and the use of an archive destination.

3. Legal grounds for processing data

We use at least one of the following grounds for processing your personal data:

Executing an agreement;
The explicit consent you have given to process data for specific purposes.
You can always withdraw this permission;
Being able to comply with a legal obligation that rests on us, for example, compliance with our legal duty of care during the term of a financial product;
For the representation of our legitimate interests in the context of our business operations or those of a third party. We always weigh up your interests against ours. Our interests include the careful execution of agreements with you, maintaining and possibly expanding our customer relationship through possible direct marketing and / or profiling aimed at marketing.

4. Storage and retention period of personal data

We only keep your personal data for as long and to the extent that we need it. We keep data that we necessarily need in any case for the duration of our relationship or agreement. If our relationship or agreement ends, we will keep the data for the legal retention periods that apply to us.

5. Information, amendment and objection

You have specific rights with regard to the processing of your personal data. You can always contact us about this. This certainly also applies to the following subjects:

Whether we process your personal data;
The way in which we process your personal data;
Access to the personal data that we process about you;
Objections t